Frequently Asked Questions

All paid orders will receive an order confirmation via SMS or Email depending on your selection at checkout.

If you have not received an order confirmation, take a look at the spam folder and check that your account details are correct.

If you’re still unable to locate an order confirmation, email us at hello@kendamalondon.com.

If you need to change the address on your order, send an email to hello@kendamalondon.com and notify us of the correct address as soon as you can.

If you are yet to receive a confirmation that your order has shipped, you can email us at hello@kendamalondon.com to cancel your order for a full refund.

If you place an order and don’t receive a shipping confirmation via SMS or Email within 2 working days, there could be a number of reasons why:

Missing items from order - we will be in touch to notify you

Incorrect address - if we spot an error while processing we will contact you to resolve

Royal Mail has an issue - on rare occasions sometimes the tracking just doesn’t work

However, if you do think something is wrong, contact us and we’ll do our best to update you when we can

Kendama London orders ship on Mondays, Wednesdays and Fridays.

When your package will arrive depends on your location. Check the delivery information below for more details.

We ship with Royal Mail and aim to process orders within 2 working days. However, on occasion, processing times can vary. Please keep holidays, weekends and the busy Christmas season in mind when ordering.

We offer two services that are trackable from our door to yours.

Tracked 48 - Royal Mail aim to deliver within 2 working days once we have processed your order.

Tracked 24 - Royal Mail aim to deliver within 1 working day once we have processed your order.

We ship Mondays, Wednesdays and Fridays, so an order placed Saturday will ship out the following Monday at the earliest. Please see your order confirmation for tracking information.

We use Royal Mail which connects with your national post service for the final delivery. We aim to process orders within 2 working days. However, on occasion, processing times can vary. Please keep holidays, weekends and the busy Christmas season in mind when ordering.

All orders are trackable - please see your order confirmation for tracking information.

EU tracked orders have a delivery aim of 6-10 working days. Please be aware that on occasion, international orders can be delayed by customs inspections.

Unfortunately due to Brexit, at this time all EU orders may receive import tax and duties that you will need to pay in order for your item to be delivered.

We ship Mondays, Wednesdays and Fridays, so an order placed Saturday will ship out the following Monday at the earliest.

We use Royal Mail which usually connects with your national post service for the final delivery. We aim to process orders within 2 working days. However, on occasion, processing times can vary. Please keep holidays, weekends and the busy Christmas season in mind when ordering.

All orders are trackable - please see your order confirmation for tracking information.

Orders to the USA and other international locations have a delivery aim of around 10-14 working days. Please be aware that on occasion, international orders can be delayed by customs inspections.

We ship Mondays, Wednesdays and Fridays, so an order placed Saturday will ship out the following Monday at the earliest.

You have 14 days after receiving the package to return any items. All products must be returned in a re-sellable condition, unused, in original packaging and with all contents intact. Unfortunately, we are unable to accept returns for any items that do not fully meet these criteria upon inspection.

To return any items, make us aware by sending an email to hello@kendamalondon.com.

Return Address:
Kendama London
1 Collie Drive
Kingsnorth
Ashford
Kent
TN23 3GR
United Kingdom

It’s recommended that you use a tracked service to return items, without tracking we are unable to offer a refund for items that are lost in transit. You are responsible for paying shipping costs for returning items.

We’re human, sometimes we make mistakes, but we’re here to help as best we can. So if you see that we have sent you an incorrect product, please send an email to hello@kendamalondon.com with a picture of the unused item.

If you wish to return any items for a refund or exchange they must be unused, in original packaging and with all contents intact.

If you notice any damage, broken parts or an unplayable defect on any of the products you receive, please email us immediately at hello@kendamalondon.com. It helps if you are also able to send clear photos that identify the issue.

Some people prefer a very balanced weight between the tama and ken. So a few brands now offer selected kendamas with weight matching. These are usually within at least 7grams of each other.

This is said to make tricks such as moonwalks, spacewalks and lightning drops stay within their own centre of gravity, instead of veering off to one side. Though how much of an actual benefit this provides has been a debate for many years.

Take a look at all the weight-matched kendamas we offer here.

This is in reference to the clear coat of paint that tamas are finished with. Most of the time a kendama will state which finish it has in the product description. However, some kendamas will have options to ‘choose your paint’ when ordering.

If you haven’t felt what a tama paint feels like in person, it can be a little hard to understand the difference. But to give you some idea -

Sticky & LOL | this is the most common paint, it has great grip out of the box and decent durability. Feels a bit like the paint on a car.

Ratio | Starts slicker, breaks in slowly over time to increase grip and has strong durability. Feels similar to car paint but with a bit of extra give.

Cushion & Rubber | Serious amounts of grip from beginning to end but it can be harder to adjust tricks. The lifespan can be less than other options. Feels like a rubber ducky!

Matte | These are hybrids with a balance between solid grip and durability, they feel less tacky than sticky while juggling for instance. Feels like any matte paint surface you may have felt? IDK?

Natural | No paint - completely natural wood on wood. AKA ‘Natty’.